Consolidated Dealers is committed to serving all customers, including those with limitations and disabilities, with the respect and dignity they deserve. We believe in equal opportunity for all; this means all customers will receive their goods and services with the same standards of excellence, regardless of limitations and disabilities. We are committed to removing and preventing barriers to ensure accessibility for all visitors, customers and staff.
Our business is committed to making our facility and its services available to everyone. Meeting all the regulations under the Accessibility for Ontarians with Disabilities Act. This commitment statement outlines the steps Consolidated Dealers is taking to meet those requirements and to improve opportunities for people with limitations and disabilities.
Multi-Year Accessibility Plan
Consolidated Dealers is based in one of the most diverse countries in the world. This includes differences related to race, ethnicity, national origin, gender, gender expression and presentation, sexual orientation, religion, age, ability and socioeconomic status. We commit ourselves to promoting the recognition and appreciation of our diverse and rich culture. Promoting freedom of thought and opinion in a respectful environment is critical to our success. Our decisions are rooted in respectfully considering each other’s thoughts and ideas and working towards a common goal.
Consolidated Dealers strives to meet the needs of its employees and customers with disabilities and is working hard to remove and prevent barriers to accessibility. As an equal opportunity employer, Consolidated Dealers welcomes applications from all qualified individuals, including visible minorities, Indigenous People, and persons with disabilities.
If you need accommodation as an eligible job applicant, Consolidated Dealers can consult you to provide equitable accommodation and business environment modifications according to your needs. In addition, you will be allowed to express your accessibility needs if your application is selected to proceed in our hiring process. We strive to meet the needs of our employees and customers with disabilities and are continually working to remove and prevent barriers to accessibility.
Consolidated Dealers strives to meet the needs of its employees and customers with disabilities and is working hard to remove and prevent barriers to accessibility. The plan is reviewed and updated at least once every 5 years.
We train every person as soon as practicable after being hired and provide training in respect of any changes to the policies. We maintain records of the training, including the dates on which the training was provided and the number of individuals to whom it was provided.
For more information on this accessibility plan, contact us.
Past Achievements to Remove and Prevent Barriers
Consolidated Dealers Cooperative Inc. has made considerable strides toward enhancing accessibility for all. We are committed to providing timely and high-quality goods and services to individuals with limitations and disabilities, with a robust feedback system to identify and address any barriers to service.
Customer Service
Consolidated Dealers is committed to providing accessible customer service to people with limitations and disabilities. This means that we will provide goods and services to people with limitations and disabilities with the timeliness and quality as all others. In addition, we have an established feedback process to identify any gaps or barriers to service and will arrange accommodations upon request.
Information & Communications
We ensure that all visitors and customers can access appropriate feedback mechanisms and contact Consolidated Dealers regarding concerns in various ways (website, phone, email, mail). Internally, we have implemented a new Avaya phone system. All incoming phone calls can be received on multiple platforms (landline, cell and computer), and voice messages are relayed in both voice and print.
Employment
We now include information detailing our commitment to recognizing Diversity, Inclusion and Accommodation within our Job Postings. We have policies and procedures in place to set up accommodation requirements.
Training
Our Dealer Pilot software program is our most successful initiative concerning Training. With Dealer Pilot, we have been able to train all new employees within a week of their start date and have annual training for all staff.
Design of Public Spaces
We have improved our disability Parking by adding a new designated spot in front of our entrance, as well as the parking spaces have been re-lined, creating larger spaces. We have also renovated the office washrooms to accommodate persons with disabilities – larger entrances and larger stalls.
Strategies & Actions
Consolidated Dealers Cooperative Inc is committed to providing accessible customer service to people with disabilities. This means we will provide goods, services and facilities to people with disabilities with the same high-quality and timeliness as others.
Customer Service
Implementing software has been our most successful initiative with regards to training our staff on Customer Service. We will execute annual processes for our team with training renewals for the Customer Service Standard.
Information & Communications
Consolidated Dealers is committed to making our information and communications accessible to people with disabilities. Our continual website redevelopment has brought us to level AA compliance with W.C.A.G. We plan to continue reviewing and enhancing our online feedback process.
Employment
Consolidated Dealers is committed to fair and accessible employment practices. We have added Diversity, Inclusion and Accommodation information for our Careers Page on our website and are now including this information on all job postings. We plan to create a written process to develop employee accommodation plans.
Training
We are committed to providing training in the requirements of Ontario’s accessibility laws and the Ontario Human Rights Code as it applies to people with disabilities. Going forward, we will be renewing all training yearly and bi-yearly through our software program.
Design of Public Spaces
Consolidated Dealers will meet accessibility laws when building or making significant changes to public spaces. We plan to explore upgrading some of our doors to include an automatic entry (front entrance, bathrooms and back door). Consolidated Dealers will put procedures in place to prevent service disruptions to the accessible parts of our public spaces.
Information & Communications
Consolidated Dealers is committed to making our information and communications accessible to people with limitations and disabilities in ways that consider their boundaries and disability.
Customer Service
Consolidated Dealers is committed to providing accessible customer service to people with limitations and disabilities. This means that we will provide goods and services to people with limitations and disabilities with the timeliness and quality as all others.
Consolidated Dealers will:
- Provide copies of our standards upon request, ensuring that the format is accessible
- Ensure that our products and services are accessible and meet a high standard of quality;
- Ensure that all visitors and customers are provided with appropriate feedback mechanisms in a variety of manners, and have the ability to contact Consolidated Dealers regarding concerns;
- Only collect and use customer information in a lawful manner that protects the privacy of our customers, and is compliant with applicable privacy legislation;
- Ensure that our facilities, products, and services are accessible to persons with limitations or disabilities; and
- Provide employees with appropriate customer service training to ensure the consistent delivery of exceptional service.
Employment
Consolidated Dealers is committed to providing accessibility across all stages of the employment lifecycle by removing barriers and creating a workplace that is accessible to all job candidates and employees. When scheduling interviews, we notify potential hires that accommodations can be made during recruitment.
Where needed, we will provide customized accommodation plans and emergency information to help an employee with a disability during an emergency.
Training
Consolidated Dealers is committed to training staff in Ontario’s accessibility laws and aspects of the Ontario Human Rights Code that relate to persons with disabilities. We will ensure our staff is trained on accessibility for their specific roles.
Training will be provided to:
- All employees who deal with the public on behalf of Consolidated Dealers; and
- Those who are involved in the development and approval of customer service policies, practices, and procedures.
Training will cover the following:
- A review of the purpose of the accessibility for Ontarians with Limitations and disabilities Act, 2005;
- A review of the requirements of the Accessibility Standards for Customer Service, Ontario Regulation 429/07;
- Instructions on how to interact and communicate with people with various types of limitations and disabilities;
Instructions on how to interact with people with limitations and disabilities who:
- Use assistive devices;
- Require the assistance of a guide dog, service dog, or other service animal; or
- Require the use of a support person;
Instructions on how to use equipment or devices that are available at our premises or that we provide which may help people with limitations and disabilities.
Instructions on what to do if a person with a disability is having difficulty accessing our services.
Design of Public Spaces
Consolidated Dealers will meet accessibility laws when building or making significant changes to public spaces.
Consolidated Dealers will do everything reasonable to prevent service disruptions to the accessible parts of our public spaces.
Feedback Process
Consolidated Dealers shall allow customers to provide feedback on the services offered to all visitors and customers.
Customers can submit feedback to the company in various ways, such as by postal services, email, or phone. Customers who provide formal feedback will receive acknowledgement of their input based on concerns or complaints that were submitted.
More Information
For more information regarding this accessibility plan or to request communication in an accessible format and provide feedback, please get in touch with Consolidated Dealers at 905.264.7022 or hr@consolidateddealers.com or by mail:
Consolidated Dealers
441 Hanlan Road
Woodbridge, ON L4L 3T1
The length of time it will take to provide information in alternative formats will depend on the format requested, however, every effort will be made to process requests in a timely fashion.